Is there a way to make some catalog items "favorites" among the list of catalog items on the portal form, that way it would save end users the stress of having to navigate to it every time they want to make a request ither through Incident or catalog item.
For Service Portal, out-of-the-box Favorites is turned off. Though you can turn it on. On the Portal record set field "Enable Favorites" to true (do this from the List Layout).
Hi, I would like to ask if there is a way for a perticular user to see the "favorite" icon on the kb or catalog item while other can't or is this a feature we have to customize ourselves?
@Mark Roethof is there something additional that needs to be done to add the favorite/heart on catalog items? I enabled favorites in the portal and it does show on knowledge articles, but not catalog items.
@tsutherland there should not be, though an often cause I see: customers cloning and editing widgets and not bringing them up-to-date with releases and therefor missing out on functionality added. Might that be also in your case?
