How to make checkbox read-only or greyed out

[Rhonda Hill]

Hello, I am requesting help on how to make a checkbox in a ServiceNow catalog item as "read-only" or for the checkbox to be greyed out / non- applicable through the UI policy. For the particular variable, it would be more of an informational, so the checkbox should not be enabled for the user to check or select the option.  

Current script:

Execute if True:

function onCondition() {
g_form.setVariablesReadOnly(true);
} 

Execute if False:

function onCondition() {

}

[Manmohan K · Accepted solution]

Hi @Rhonda Hill ,

Since you only intend to display information to user, then instead of checkbox consider creating a Label Variable

They are intended to be used for displaying information to users and not for data collection from users

Please mark response as helpful and correct if it helps resolve the issue

Thanks !!!

[Rhonda Hill]

Thank you - turns out this solution worked best for my use case.