How to make Impact and urgency field editable on problem form for specific group

[Anupriya_11]

Hello all, 

I have tried to create an write ACL, but it is not working  . Can anyone help me on this.

regards,

Anupriya

[Sumanth16]

Hi @Anupriya_11 ,

I am assuming it is a sc_req_item table with a custom field requested by. Here is how you should configure your ACL.

Here is the script.

answer = false;
if ( gs.getUser().isMemberOf(current.assignment_group.getDisplayValue()) ) {//replace with your group name
    answer = true;
}

Here I have assumed that u_requested_by is a custom field representing Requested by. Please update it according to your field name.

Also, with Admin override no separate role checking is needed but still I put the role check for admin in script just in case if you wish to uncheck admin override checkbox.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[swathisarang98]

Hi @Anupriya_11 

If acl is not working you can try this with display business rule and onload client script as below,

Business Rule:

(function executeRule(current, previous /*null when async*/) {

	g_scratchpad.isGroupMemeber =gs.getUser().isMemberOf('Hardware');

})(current, previous);

Onload client script:

function onLoad() {

    var groupMem = g_scratchpad.isGroupMemeber;

    if (groupMem == true) {
        g_form.setReadOnly('urgency', false);
		g_form.setReadOnly('impact',false);
    } else {
        g_form.setReadOnly('urgency', true);
		g_form.setReadOnly('impact',true);

    }

}

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang