How to make it visible Promote to major incident button

[raj149]

Hello Experts,

If we create major incident candidate record then on the workbench view page we can see" Promote to Major incident " button. But if we create only Major incident (not major incident candidate)the Promote to major incident button is not showing in workbench view page.

My requirement is

I want to make it visible " Promote to Major incident " on below  scenarios as well .

example : 1.If we create a normal incident in incident table and priority is high ==>Click on view workbench button then workbench page will open in this page " Promote to Major incident " button is not showing

                  2. If we create major incident and priority is high  ==>Click on view workbench button then workbench page will open in this page " Promote to Major incident " button is not showing

How to achieve this...?

Best Regards,

Raj.

[raj149]

Hello @Kieran Anson 

currently promote to major incident button is visible only if i create major incident candidate record.

As per my project requirement .. I want to customize ui button.

In normal incident form i have added view workbench ui action..If incident priority is high then view workbench button will visible. If i click on view workbench then workbench page will open . In workbench page i want to add "promote to major incident" ui action. This is my requirement.

Best Regards,

Raj

[Kieran Anson]

Your requirement is very poor, and the customer should be aware of the correct way to be using the application. Your are a ServiceNow developer, and you should be supporting the customer to leverage and utilise the correct ways of using the platform.

[Dr Atul G- LNG]

Hi @Kieran Anson 

Agree, it is not best practice and not recommenced to make changes.