How to make knowledge article attachment mandatory on incident form based on resolution code choice.

snow_beginner · ‎02-01-2024

Hi,

So there is a requirement that if the 'Resolution Code' = Known Error on the incident form then an attachment needs to be mandatory of a Knowledge article. How would I achieve that functionality? To make the (📎) thats on top of the form mandatory, what would be needed?

vermaamit16 · ‎02-02-2024

Hi @snow_beginner

Make a Business Rule as below on the incident table :

(function executeRule(current, previous /*null when async*/ ) {

    if (current.hasAttachments() != true) {

        gs.addInfoMessage("Please add a relevant knowledge article to proceed!!!");

		current.setAbortAction(true);

    }

})(current, previous);

Output :

Thanks & Regards

Amit Verma

Thanks and Regards
Amit Verma

View solution in original post

vermaamit16 · ‎03-04-2025

@Akansha Gupta

Preferred way would be Business Rule as client script requires DOM Manipulation.

Thanks and Regards
Amit Verma

Akansha Gupta · ‎03-04-2025

@vermaamit16 - thanks a lot for your help!