How to make List view Generic to all users in servicenow

[Gayathri5]

Hi Developers,

I have tried configure-->List layout and selected the fields which i want to show commonly for all users, but when i impersonate as another users, this change is not applicable.

May i know through which way we can display same columns to all users in List view of any table.

Regards,

G

[OlaN]

Hi,

If any user has customized their list view from the standard (defined by admin), it is saved in the User Preference table, [sys_user_preference]

You can tell the users to revert to the default view by clicking the button to restore default columns when customizing their view (see image below).

Or you can, as admin, remove those user preference records that no longer should be used.

[Snehal13]

This information is useful. Thank you.

[Saurav11]

Hello,

Before doing configure list layout click on the gear icon of the list and check if you are able to see reset to default columns 

Then configure the list layout.

Now this will apply of everyone apart from users who have their list already personalized so when you impersonate a user and see the list is not how to set it just again click on gear icon for that user and click on reset to default columns and you will see the list view you had set.

Please mark my answer as correct based on Impact.

[Snehal13]

Thanks. this information is useful.