How to make MRVS editable on the RITM?

[Kim Aly]

Currently, the variables in the Multi-Row Variable Set (MRVS) are read-only. I need to be able to edit or delete some of the variables in the MRVS after submission. Please help

[Brad Bowman · Accepted solution]

Hi Kim,

Out of the box, variables on an RITM are not read only, including MRVS. Look for a Catalog UI Policy or Catalog Client Script, both in the MRVS and Catalog Item, or a client script on the sc_req_item table that is making this or all variables read only, then you undo that, or override it with a script or policy that runs after that one. 

[Kim Aly]

I looked every where, I can't find that.

By the way,

It's amazing that you responded to me while I was reading your message. post: https://www.servicenow.com/community/itsm-forum/hide-disable-add-remove-all-x-buttons-on-a-multi-row...

Still not working!

[Brad Bowman]

Are all of the variables read only for every Catalog Item on every RITM in your instance, or just this MRVS?

[Kim Aly]

Hi Brad,

I found the solution! As you mentioned, I looked for both a Catalog UI Policy and a Catalog Client Script in the MRVS and Catalog Item, as well as any client scripts on the sc_req_item table that could be making the variables read-only. I discovered two client scripts, which I deactivated, allowing all the variables for the RITHM to become editable.

Next, I created a UI Policy for my MVRS variable to ensure it remains editable (even though it was already editable). Then, I reactivated one of the client scripts and checked all the other RITM entries to confirm that their variables were still read-only, except for my MRVS.

Thank you so much!

Kim