How to make priority for an inherited incident table as updateable?

[Navaneeth1]

I have a scoped custom application that inherits from the incident table. The priority field is read-only for this but I'd like to change that to be updatable. I tried creating UI Policies and dictionary override for this but both did not work. 

Is there a way to set the priority field to be updatable just for the custom application without affecting the global incident management system?

[Dr Atul G- LNG]

Hi @Navaneeth1 

Yes, use dictionary override. 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/data-dictionary...

https://youtu.be/1vjB_-urCNE

[Navaneeth1]

Hey @Dr Atul G- LNG ,

I did use it and I selected the override read only field and left Read only as unchecked but it still did not work. Can you think of a reason why it's remaining like that?

[Dr Atul G- LNG]

Hi @Navaneeth1 

https://www.servicenow.com/community/developer-forum/how-to-make-dictionary-overrides-for-scoped-app...

Have  a look here.