How to make the HTML field as a plain text in incident or request view with a hyperlink

[NagaNandini N]

How to make the HTML field as a plain text in incident or request view with a hyperlink. Please help me on this. Screenshot for reference

[Tanushree Maiti]

Hi @NagaNandini N 

You can try with Calculated HTML Field.

Refer: https://www.servicenow.com/community/next-experience-forum/replace-url-field-display-with-clickable-...

Note : Anyday ,if you need to  hyperlink in Worknote/comment (Journal field), you need to use  [code] [/code] tag to  insert hyperlink in worknotes and comments.

You can add following code snippet to the existing BR which is creating incident to include the hyperlink :

Sample Code:

current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC Number </a>[/code] has been created.';

[NagaNandini N]

Hi Tanushree, 

Thankyou for the response. My issue is like I have a company table in that short note field is a string. customer need to add text and hyperlink in it. I added it html but while testing its coming a html . I need text and hyperlink. how to get this. please help me

[TharaS657398130]

Hello,

The issue is because the field type is String, so ServiceNow treats the entered HTML (<a href="">...</a>) as plain text and displays the HTML tags instead of rendering the hyperlink.

Option 1: Change the field type to HTML

Option 2: Keep String field and create a Display HTML field

Option 3: Use a URL field separately

[Tanushree Maiti]

Hi @NagaNandini N 

This is Servicenow's recommendation:

KB0759336 How to add hyperlinks to string fields? 

Resolution

This can be done in 3 ways:
1. You can change the field to a URL field.
2. You can change it to an HTML field and add the link using the insert/edit link button.
3. You can do a customization. I found a few community articles on how other people did this. This is not supported by ServiceNow support. 
https://community.servicenow.com/community?id=community_question&sys_id=95ad036ddb9cdbc01dcaf3231f96...
https://community.servicenow.com/community?id=community_question&sys_id=feaa0b2ddb5cdbc01dcaf3231f96...