How to make the HTML field as a plain text in incident or request view with a hyperlink

[NagaNandini N]

How to make the HTML field as a plain text in incident or request view with a hyperlink. Please help me on this. Screenshot for reference

[Ankur Bawiskar]

@NagaNandini N 

If it's HTML field type it will render HTML

if it's string field then it will hold text and even if you enter HTML text it will render as plain text and not as HTML

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏