How to make time zone editable for non admin users in employe center portal

SindhujaK
Tera Contributor

Hi Team,

 

As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2)

 

will there be any specific role that needs to be assigned to user to make timezone visible and editable.

Screenshot 2025-09-10 113306.png

 

Screenshot 2025-09-10 114652.png

 

Thanks in advance!

 

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@SindhujaK 

what's the use-case to edit that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

The usecase is to make it editable for all the ECpro users.

Ankur Bawiskar
Tera Patron
Tera Patron

@SindhujaK 

it comes from this widget "User Preferences"
See how that timezone is made editable for admins

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@SindhujaK 

roles which you add in this property can change the timezone "glide.timezone_changer.roles"

the logic is present in server side line 138 in that widget

AnkurBawiskar_0-1757487132274.png

check this KB
Enable Timezone from user profile of end user from Service Portal 

Only admin and itil role users can edit it

AnkurBawiskar_1-1757487205102.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader