How to make Timezone Appear in preferences

[jkhanddh]

Hi,
How to enable Timezone, such that it appear in preferences -> Language & Region -> Timezone should come here

[GlideFather]

Check the values/labels in following:

1. sys_choice table for time_zone element:
https://{your-instance}.service-now.com/sys_choice_list.do?sysparm_query=element%3Dtime_zone&sysparm_view=

Perhaps your selected timezone has been deleted/deactivated

2. sys_dictionary for time_zone field:
https://{your-instance}.service-now.com/now/nav/ui/classic/params/target/sys_dictionary.do%3Fsysparm_referring_url%3Dsys_user.do%253Fsys_id%253D78e93ebcdb3eb3c056e6fc75ae9619c0%254099%2540%26sysparm_view%3D%26sysparm_query%3Dname%253Dsys_user%255Eelement%253Dtime_zone%26sysparm_query_encoded%3Dname%253Dsys_user%255Eelement%253Dtime_zone

[jkhanddh]

Hi @GlideFather  what values to check, what should be ideal value. If deactivated how to activate ?

[GlideFather]

You have to review the values in your side.

For choices, the configuration is reversed - instead of Active: true, it is Inactive: False... :))
So all this values Inactive: False will be displayed, while Inactive: True will not be displayed.
Locate a desired value, either double click the value of Inactive column in the list view, or open the corresponding form to do it via form edit.

Check how many options you have in your platform and review whether you need to add/remove some of them as per above.

Note 1: Depending on your project role, you might be better asking someone like platform owner before proceeding on your own,
Note 2: if you do any changes and want to move it (e.g. from DEV to TEST and/or PROD), it is an XML file having all the choices in the system, so when exporting them, do it in morning/night/weekend hours not to impact the other users by importing, it might get the whole environment stopped for some time...

[Robbie]

Hi @jkhanddh,

To clarify, you're referring to the 'timezone' option under a user 'Preferences' and sub menu  'Language & Region'.

By default (OOB - Out Of Box configuration) this is displayed and 'changeable' by users with the 'admin' role as well as 'itil'.

This is controlled by a system property named: glide.timezone_changer.roles

Navigate to the system properties by typing 'sys_properties.list' into the Navigation and check to see if this has been edited at all.

Below is a screen shot from a Washington PDI and a user with the itil role.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie