How to make user to available after 10minutes AWA
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11-03-2023 02:45 AM
Hi All
Can any one guide me the script of Business rule how can we make user to Available after 10minutes
Under user table we have last login time once it cross 10 minutes user states under AWA set to Available
Automaticly it should update as Available after last login time cross 10minutes
Please can any one help
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11-11-2023 07:52 AM
Hi @Saurabh Gupta Appreciate for the code functionality is not working can we do with Business rule
Created a event
script action :
script action2
Is there any changes please or can we do with Business rule
Thanks
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11-11-2023 08:30 AM
Hi @Research ,
You can try flow designer or workflow here where u can trigger the flow whenever the last login time changes and add additional filters so that the flow triggers only specific to our requirement.
Filter can be something like last login time changes & users is part of some group or having some role.
Once the flow triggers u can add 10 mins of wait duration & then make the agents status up in the table awa_presence_state.
U would not even require any script to do this i believe. Did not try this though from my end.
Thanks,
Danish
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11-24-2023 08:40 AM
Hi @Danish Bhairag2
Can you guide me steps please
Thanks