how to make variables in form non mandatory for end users while filling the catalog item

sainath reddy · ‎09-06-2023

I have a requirement in catalog item that for ITIL role users while filling form some fields will be mandatory and while the end user is getting created the same variable should be non-mandatory in catalog itm.how to resolve this requirement.

Nilesh Pol1 · ‎09-06-2023

Hi @sainath reddy ,

please use following script(when to run) in catalog ui policy.

if(gs.hasRole('resolver')){

return true;

}

plz mark helpful if satisfied with the code.

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sainath reddy · ‎09-06-2023

@Ankur Bawiskar

Hi Ankur, Can you help me in this requirement

Nivedita Patil · ‎09-06-2023

Hi @sainath reddy ,

You can create catalog ui policy.

Mark my answer correct and helpful if helps you.

Thanks,

Nivedita Patil

sainath reddy · ‎09-06-2023

Hi @Nivedita Patil

May I know what is the condition it should be having for end user/ITIL user

Nilesh Pol1 · ‎09-06-2023

Hi @sainath reddy ,

You can add condition with catelog UI policy script section in which you can differentiate Itil user and end user with specific role.

e.g. gs.hasRole("roleName");

if script throws true then only added UI actions (fields will be mandatory) will executes.

plz marks as helpful, if you goes little bit towards the solution.