How to map a field from a record producer using scripts

[Dhanya]

Hi i need help with a catalog client script. i'm trying to pass a value from the record producer to the incident based on value selected by the user. I understand we cannot use current to refer to the incident form,

if ((producer.team)== 'MAC'){
g_form.setValue('assignment_group','MAC-Support');}

i need this value to be mapped to the field in incident. But this is not working.

[Ankur Bawiskar]

Hi,

this you need to add in record producer script which is server side

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Dhanya]

ok i added that but it is not working in my case.

the if statement is not working, i had tried adding anther statement also earlier. 

Is there anything that i might be missing?

[Ankur Bawiskar]

Hi Dhanya,

what type of variable is team? is it string?

Is MAC-Support correct group name?

Can you share the updated script again?

Regards
Ankur

[Kieran Anson]

Hi,

If this is a catalogue client script, I presume you're using an onChange script? change to the below:

Type: onChange

VariableName: team

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    if (newValue == 'MAC') {
        g_form.setValue('assignment_group', 'sysid_of_assignment_group');
    }
}

[Mark Roethof]

Do add the display value as well. Only providing the sys_id on reference type fields/variables in a client script causes an additional database query to be made (= performance loss).

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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