How to map a portal variable to a field in request

Jon M3 · ‎10-26-2018

I am trying to figure out how to take a variable on my Portal and map it to a field in a Request.

SanjivMeher · ‎10-26-2018

Add this to your workflow run script of Requested Item and it should work

var request = new GlideRecord('sc_request');

if (request.get(current.request)) {

request.requested_for = current.variables.u_requested_for;
request.short_description = current.variables.<your_variable_name>;
request.update();

}

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SanjivMeher · ‎10-26-2018

What kind of catalog is it? You mayn't be able to map it to request, but you can map it to field in requested item in its workflow

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Jon M3 · ‎10-26-2018

It is in the service catalog. I have a User variable that I was to map to the Requested For field for the request that is generated.

SanjivMeher · ‎10-26-2018

If you have a variable requested_for, it should automatically map to Request's requested for

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Jon M3 · ‎10-26-2018

But the variable has to be named requested_for? Also - what if I want data from the form to go into Short Description?