How to migrate/import Comments and Work Notes from one instance to another

[tidert_24]

Good day devs!

Can you please guide me on importing incident records that I have exported from another instance using Excel?

I have read this community post related to my problem

https://www.servicenow.com/community/developer-articles/how-to-migrate-import-comments-and-work-note...

but the thing here is that I could not understand it given that it is just pseudo code and I am using Excel to import and transform maps for it. 

I understand how it works but my problem is that after importing the incident record, sys_journal_field, and sys_audit tables in order, the activity is not displayed automatically. I have to update something on the incident records and that is when the imported sys_journal_fields are reflected in the activity stream.

I appreciate any help that comes.

Thank you so much for your attention and participation.

[Mark Manders]

Is this ServiceNow-ServiceNow? Why not export the records as xml, which will include the journal fields as well?

[tidert_24]

Hello @Mark Manders 

Yes, it could have been easier if it were that way but sadly they have asked for a specific change in the fields before importing it to another instance.