How to Migrate opened tickets from BMC to ServiceNow?

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07-22-2025 05:25 AM
Hello All,
We recently went live with ServiceNow and would like to know how to move opened tickets in BMC to ServiceNow vs recreating them manually.
We have WO , INC in BMC to be moved.

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07-22-2025 06:06 AM
I did this back in 2014 for our incidents. I added a button on the Incident form that executed an outbound REST or SOAP action I can't remember into the ServiceNow Table API endpoint and POST https://instancename.service-now.com/api/now/table/incident.
We would send the existing remedy ticket number into a custom field (might use correlation id now) and update the Remedy ticket with the ServiceNow INC number returned in the response. Then close the remedy incident with a filter and send the user who created the incident a notification with the new ServiceNow number.