How to Migrate opened tickets from BMC to ServiceNow?

IceIronDragon
Tera Guru

Hello All,

 

We recently went live with ServiceNow and would like to know how to move opened tickets in BMC to ServiceNow vs recreating them manually.

We have WO , INC  in BMC  to be moved.

5 REPLIES 5

David Whaley
Mega Sage

I did this back in 2014 for our incidents.  I added a button on the Incident form that executed an outbound REST or SOAP action I can't remember into the ServiceNow Table API endpoint and POST https://instancename.service-now.com/api/now/table/incident.

We would send the existing remedy ticket number into a custom field (might use correlation id now)  and update the Remedy ticket with the ServiceNow INC number returned in the response.  Then close the remedy incident with a filter and send the user who created the incident a notification with the new ServiceNow number.