how to modify "Create Emergency Change" UI action to only be visible on P1/P2 incidents

[davematz]

I am working on the ITSM simulator for Madrid version in the Now Learning portal and am having a problem solving this.

I have gone to the "Create Emergency Change" UI action for the Incident (incident) table, but cannot figure out how to get the correct solution.  I have tried a number of different things, but none have been validated in my simulator.

I would appreciate the exact answer that I should have with steps explaining your solution so I can learn from this instead of getting frustrated because I don't understand.  Thank you.

[ccajohnson]

Please let us know what you have tried so far so we do not recommend something you may have already tried.

[davematz]

I added to UI Action Condition statement:

from: current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil()

to: current.incident_priority == 1 && current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil() || current.incident_priority == 2 && current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil()

I tried changing same statement to:

current.incident_priority == 1 - Critical && current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil() || current.incident_priority == 2 - High && current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil()

I tried changing same statement to:

current.incident_priority == "1 - Critical" && current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil() || current.incident_priority == "2 - High" && current.incident_state != IncidentState.CLOSED && gs.hasRole("itil") && gs.fieldExists('incident', 'rfc') && current.rfc.nil()

I tried to go to the related list for UI Action Visibility, but can't figure out how to use it (if this is what I should be doing because I can't find documentation that explains step by step for me to fix this specific scenario.

[davematz]

Also, my UI action is active.

[Michael Fry1 · Accepted solution]

It should be: && (current.priority == 1 || current.priority == 2)

add that to the original statement. If priority is 1 or 2 this will evaluate to true.