How to monitor CRUD operations in ServiceNow

[poojaverma]

Hello All,

As per a product requirement in my company, I want to monitor the CRUD operations on various tables in service now. Is there any way to do this apart from the email notification mechanism?

Thanks,

Pooja

[Anurag Tripathi]

Hi Pooja,

How do you visualize it?? You can monitor these operations easily using business rules(current.operation) but from there you can find the CRUD operation but what do you want to do with it??

[poojaverma]

Hi Anurag,

Thanks for the response. We (my company) develop programs (adapters) that our customers use as components in larger workflows integrating various ITSM products. One such example workflow is: on creation of a change/incident in ServiceNow, we want to trigger the provisioning of a new VM (using VMWare for example) or deploy some application of some VMs (using SCCM for example).  

My aim is to develop a component that would monitor the changes done on any table in ServiceNow and generate an XML corresponding to that change. This XML would then be used as inputs to various such workflows.

Currently, we have a monitoring program that monitors a specific email account using POP protocol where our ServiceNow email notifications are sent to.

Now, we no more want to monitor the email account, rather we want to directly monitor ServiceNow through some API. As you suggested, I checked that the business rules can generate alert messages, but can these alerts be sent to an external system so that my program can receive them?

Thanks so much,

Pooja

[Kalaiarasan Pus]

Yup.. They can as business rules are server side components .. Make use of either SOAP message or rest message to send the data to some external system...

[poojaverma]

Thanks Kalai.