How to move schedule, schedule entries and child schedules from test to prod
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12-29-2022 02:53 PM
Hi All,
We have resources working in different regions (6 regions).
Working hours are different for each region. Holiday calendar is different for each region.
Holiday calendar is different for each state within a region as well.
We need to calculate the capacity in proper way so we have created multiple schedules.
Schedules have entries and child schedules.
How to move the schedules from one instance to other?
Since schedule has parent-child relationships, schedule and schedule entries are stored in different tables, I am not sure how to move everything from test to prod?
I am new to ServiceNow. Please advise steps to follow to move these data.
Thanks,
Talya
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12-29-2022 09:54 PM
Open the schedule you want to move export it to XML
And in related list you can see scheduled entries and child entries right click on the breadcrumbs and click on open window now export the child schedules also.
You have move schedules as XML as it wont be captured in update sets
Mark it as Correct and helpful if it satisfies your query
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12-29-2022 09:58 PM
You can move xml of schedules and schedule entries (including child schedules) and child schedule relationship.
The relationship b/w then will automatically built in the target instance.
That is the best way to move schedules across instances.
Please mark the answer correct/helpful accordingly.
Raghav
MVP 2023