Best Practice for Routing Emails Sent to Disabled Executive Accounts

Has anyone handled this scenario for executive accounts? Our CEO has a non-standard active email for security and phishing reasons. The standard email format is tied to SSO and exists for login conventions, but that mailbox is disabled and non-routab...

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Can i track UI Builder Page/ Landing Page Analytics to see how many users use it daily or monthly?

I’d like to track traffic on one of my standalone pages to understand how many users log in and view the page each day. I understand this isn’t available out-of-the-box, but are there any recommended approaches or official documentation I can refer t...

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Repeated name appear in watchlist selection field

Hi ,While I am working on configuration of watchlist in incident form, i found my name is repeatedly coming under watchlist field.Record producer script var memberIds = (producer.watch_list + '').split(',');var userIds = [];for (var i = 0; i < member...

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Dashboard Reports created on database view are not visible to user

Hi Team, I have created a report on database view and it is not visbile to user even if I shared with them individually. i'm getting "Access to this content denied based on report_view ACLs." error. What could be the possible resolution for this? 

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PDI instance stuck Offline for 5+ hours with 502 Bad Gateway (snow_adc)

Hi Team,My ServiceNow Personal Developer Instance (PDI) dev380747 has been Offline for more than 5 hours.Issue details:- Instance URL: https://dev380747.service-now.com- Error shown: 502 Bad Gateway- Message: snow_adc- Developer portal says:"We're ha...

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Role assignment and removal

We have to assign privileged roles including security_admin and revoke when end time reaches, what if time-limited user has role table is not to be used.Both answers are needed.

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CreatorCon Hackathon 2026 Winners

Who in their right minds spends their first night at a busy conference hacking solutions to real-world problems? Your Hackathon teams, that's who! And this year, they showed up in force.     121 participants. 35 teams registered. 26 completed applic...

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Localization tasks are not getting created

After upgrade, after requesting for translation, I'm seeing the RITM getting created but not the LTASKS.    Any solution or configuration to check?

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change request logs show Invalid query detected, please check logs for details

When you use a standard change template to create a new change req and save the record, a business rule is displaying an error message. The business rule should only display the msg if a field which was populated via template has had a value has chan...

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How to: Make attachments mandatory in Employee Center

Hello everyone, I was looking around for a way to make the default attachment section on a catalog item mandatory, and found that a lot of the community posts out there seem to be outdated and don't work in Employee Center. I wanted to share the fix ...

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Preference menu is blank

Hi all,After trying to switch the interface of Service Now to the traditional one, the Preference menu in my profile become blank.I tried to clear browser cache/ login to different browser/ incognito browser but cannot fix the problem.Does anyone kno...

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The tool shall be able to allow users to tag leads and lags per project schedule task. In SPM

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how to Set Rich Text (catalog variable) Value in client script? g_form.setValue() not work.

Hi, I am trying to create dynamic table using  Rich Text variable on catalog form, plz suggest on  how to Set Rich Text (catalog variable) Value in client script? g_form.setValue() not working.

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