How to not send the Approval Request Email for particular Catalog Items?

[Navya43]

Hi,

 I have 2 Catalog Items for which there is a workflow attached to it (a very basic approve/reject workflow).

Whenever these catalog items are submitted, an approval request will be sent to the assigned users. Is it possible to not have these approval request emails sent to the assigned users for these particular CI?

Or is it possible if we can just modify the approval email for these particular CI and not the other CI?

Please help, it's urgent!

Thanks in advance 

[Navya43]

Yes, the notification is on approval table. But I'm still not able to reach Approval for Fields. It is although giving the option for Approval for Task. Please help.

Unable to reach Approval for Fields

[Gunjan Kiratkar]

Hi @Navya43 ,

please select approval for -task fields

[Navya43]

Could you please help me here with a notification on Request table as well. The notification 'Your Request has been approved' to be disabled for the catalog items

[Mohith Devatte]

Hello @Navya43 ,

I am assuming you are using Configuration item field on the RITM form so go to your approval request notification and then in the advanced condition  field you can try this script

if(current.sysapproval.sys_class_name=="sc_req_item")
{
   var gr = new GlideRecord('sc_req_item');
	gr.addQuery('sys_id',current.sysapproval);
	gr.query();
	if(gr.next())
		{
			if(gr.configuration_item=="your_ci_sys_id")
				{
					answer =false;
				}
		}
}

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[Navya43]

Hi Mohith,

This script is blocking email notifications for all approval request. I just want it to not send out the emails for a particular catalog item.

 Please help.