How to onboard a new instance , steps ?

[Servicenow lear]

hello All,

We are onboarding 2 new ServiceNow instances. 

I see them in HI portal , how to get access to them so that my development team can clone it and configure it for SSO.

[Mark Roethof · Accepted solution]

Hi there,

I assume you mean the ServiceNow Support website? Anyway, on the Automation Store on the ServiceNow Support website, amongst others you can request a password reset for the admin user.

[Servicenow lear]

I dont see that info :

[Sandeep Rajput]

@Servicenow lear Raise a support case with ServiceNow to reset the password of instances for you.

[Mark Roethof]

Then your account has not got the appropriate roles to do so. Who in your organisation does?