Default view configuration

[Manu143]

Hi Community,

  I have below requirement - Default Field Configuration for Serial Number and Asset Tag in ServiceNow Views

• When navigating to any view within ServiceNow (e.g., List Layouts)
• The Serial Number and Asset Tag fields should be automatically visible without the need for manual customization.
• Users should still have the flexibility to customize views based on their specific needs.
• The default configuration should not restrict the ability to add or remove additional fields from the views. How to achieve this?

Thanks,

Manu

[JaeggerLegane]

Hello Manu,

You can do the following:
1. Go to the list where you would like to set up these default fields. For example in filter navigator -> alm_asset.list
2. Make sure you are on the Default view (top left, click on the context menu and then view -> Default view)
3. Right-click any of the column titles and choose Configure -> List Layout

4. Add the fields "Serial Number" and "Asset Tag" and sort your columns as desired
5. This will set up the default list layout for all fulfillers

6. If a user still wants the flexibility to customize their views, they can still change their list via the "Personalize List Columns" button. This will not impact the default list layout that the admin made.

If they afterwards want to revert back to the default list layout made by the admin, they can always select the button "Reset to column defaults" within the personalize list menu.

[Dr Atul G- LNG]

Hi @Manu143 

Views are created only by Admin, and as per the statement you mentioned, can you give admin role to all?

Also your statements are part of your work and no background is available. 

[Unique45]

Hello @Manu143 ,

For adding default column to list layout:

1) Right click any column of the list -> Configure -> List layout.

2) Add Serial Number and  Asset Tag to the selected and save the changes.

Once Serial Number and Asset tag are added, they are automatically visible in the list view. 

-This will not not restrict the ability to add or remove additional fields from the views.

-Users will have the flexibility to customize views based on their specific needs.

[Rahul Talreja]

Hi @Manu143 ,

Navigate to table - 'sys_ui_list' and filter out your desired view and table from the respected colums.

You will find a record in every view which will be having an "Empty" user, you can open the record and edit that adding those two fields. It will be applicable for all users by default with the flexible option available to personalise.
Refer screenshot below -