How to open a just created knowledge article in an ATF test?

[Johan van den H]

We are adapting a standard ATF knowledge test to our settings (KM: Validate feedback task assignment to the ownership group manager copy)

Creating a new knowledge article is working fine, but we seem unable to open the newly created knowledge article (to be able to give feedback on it)

We are using Employee Center and are on Yokohama.

What are we missing?

[Dr Atul G- LNG]

Hi @Johan van den H 

I think for that, you need to go to the Portal, search for the article, and then provide feedback.
I believe these are the steps you need to follow.

[Johan van den H]

Thank you @Dr Atul G- LNG 

We tried to open the knowledge article by opening the portal and searching for the article (we gave it a unique name) but we are unable to do that in our ATF test.

The article is created succesfully and if we impersonate the user we used the ATF test we are able to see the article.

We just cannot determine the steps that we need to do in ATF to find and open the article.

[Dr Atul G- LNG · Accepted solution]

Hi @Johan van den H 

Have a look here:

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sys_atf_test.do%3Fsys_id%3Dadd...

[Johan van den H]

Thanks again @Dr Atul G- LNG 

Your link gave us the information we were missing!
Now we are able to open the knowledge article in ATF.