How to open url into new tab in agent workspace

Poorna7 · ‎04-13-2021

I have written below code in ui action client script , it is working fine if but it is opening a link in new window outside of agent workspace but I want to open it in the new tab with n agent workspace only. Could someone help me how should I achieve this.

function onClick(g_form) {
var url = 'sp?id=sc_cat_item&sys_id=14287122db109050665dd855ca961914&parent=' + g_form.getUniqueValue();
open(url);
}

Harsh Vardhan · ‎04-13-2021

My bad I thought you want to open new browser tab.

To open inside the workspace tab, have you checked g_service_catalog.openCatalogItem()

eg: you can refer ootb UI Action, "Create Request"

Reference:

https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/service-catalog-managem...

View solution in original post

Poorna7 · ‎04-13-2021

How to add sp i.e. portal redirection inside it.

Harsh Vardhan · ‎04-13-2021

This is how its working at my end.

I did not get any error.

Poorna7 · ‎04-13-2021

When I click on order now then it gives me error.

Harsh Vardhan · ‎04-13-2021

any sort of customization done ? I am not sure it why it's happening at your end.

Poorna7 · ‎04-13-2021

Is it causing due to scope issues

I am creating UI Action in HR SCope and the url which I am redirecting i.e the catalog item is in global scope.