Hi everyone,
When Flow Designer was introduced I thought it was intended to facilitate, but instead I'm seeing many difficulties.
The newest is below.
We have a catalog item which uses a variable set, this variable set is used in all catalog items we have, most of them using legacy workflow (which works perfectly).
The variable set contains user information as follow:
1. Affected User (u_requested_by)
2. Caller (opened_by)
etc.
OOTB, the opened_by is being passed to the Requested For field in the RITM and SCTASK.
What we want is to pass the Affected User (u_requested_by) to the Requested For field, same as we do with all other catalog items using legacy workflow.
I saw other users having the same issue in the community and some of them solving by adding a new custom business rule which creates another issue, there are few BR's doing the same thing, how to solve this without having to create additional BR?
