How to pause a SLA's during specific time period?

The Matrix
Tera Contributor

yesterday

Hi All,

We have a requirement to pause the SLA's during christmas holiday period. I'm considiring to add a condition in SLA pause condition as "Created between". is it a correct approch to pause a SLA's during holiday period? 

TheMatrix_0-1762928827192.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

59m ago

Hi @The Matrix 

 

It will not be this way, when you creating an sla there you get a field calls schedule and if in your schedule you have child schedule configured then it will work. So plz have look in schedule and the child schedule.

 

Ootb there are schedule available with and without holiday( cmn_schedule)

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