How to populate Assignment group and Assigned To on form load?

[Sid_Takali]

Hi All,

I have a requirement where I need to populate Assignment group and Assigned To field as soon as Escalation form open after clicking Escalate Case UI Action on Case form. How do I achieve this?

[Sid_Takali]

Hi @Dr Atul G- LNG you guess it right, same group and user every time.

[Dr Atul G- LNG]

Hi @Sid_Takali 

But in revert to Anurag you said , you want to use same group and assigned to in escalation, then what is the purpose of escalation?

It should go to different group and users.

May be to the same group but to the group manager. 

[Sid_Takali]

Hi @Dr Atul G- LNG yes, same group but to the group manager.

[Dr Atul G- LNG]

Okay , so in this case in escalation UI action you can write the code.

1. Create a new record in escalation table

and 

current.assignment_group = current.Escalation TABLE .assignment_group;

@Anurag Tripathi please correct me for sure.

[Dr Atul G- LNG]

@Sid_Takali 

Or check this link

With BR also 

https://www.servicenow.com/community/itsm-forum/copy-fields-from-incident-to-incident-task/m-p/23448...

Replace Incident with Case and Incident task with Escalation Table