How to populate Assignment group dynamically based on category?

[Aki17]

What I would like to do is to make the table populate values dynamically as below:

1) When [category] = A, B, or C --> [Assignment group] = X (filled automatically)

2) When [category] = D, E, or F --> [Assignment group] = Y (filled automatically)

I believe that I will need to put client script, but could someone please give me the sample script for this requirement?

Best Regards,

[Ankur Bawiskar]

Hi,

either use assignment rule of use before insert business rule on that table

sample script below; use proper category field name, choice values for A, B, C, D, E, F etc and proper sys_id of the Groups X and Y

if(current.category == 'A' || current.category == 'B' || current.category == 'C')

current.assignment_group = 'sysIdOfXGroup';

else if(current.category == 'D' || current.category == 'E' || current.category == 'F')

current.assignment_group = 'sysIdOfYGroup';

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[AbhishekGardade]

hello Aki,

Assignment lookup rules :

The instance can automatically assign a task to a user or group based on pre-defined conditions by using data lookup rules and assignment rules.

https://docs.servicenow.com/bundle/helsinki-customer-service-management/page/product/customer-servic...

Hope you have gone through this:

https://www.servicenowguru.com/system-definition/assignment-rule-lookup/

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies