How to populate Primary Assignment Group of a logged in user in Assignment Group on a Incident form

[Sid_Takali]

Hi all,

I have a requirement where I have to auto populate a Assigned To and Assignment Group field on Incident form with logged in user and his/her Primary Assignment Group. 

[Basheer]

Hi @Sid_Takali ,

You can write an onLoad Client script + Display BR to achieve this.

In Display BR

g_scratchpad.userObj = gs.getUser();
g_scratchpad.priGrp = gs.getUser().u_primary_assignee_group; // If you have the assignment group field

In Client Script

g_form.setValue("assigned_to",g_scratchpad.userObj);
g_form.setValue("assignment_group",g_scratchpad.priGrp);

[Basheer]

Hi @Sid_Takali ,

As you are doing it on client level prefer not to use GlideRecord object or getReference object, Instead go for Display BR as mentioned or go for GlideAjax using Script Include. You may get the values from GlideRecord or getReference but they will impact the load time of the form.

[SoniaShridhar13]

@Sid_Takali Hi! 

Is this what you are looking for with an onLoad client script?

function onLoad() {

//Type appropriate comment here, and begin script below

var grp = g_form.getValue('assignment_group');

if (grp == ''){

var userName = g_user.userName;//logged in user

var gr = new GlideRecord("sys_user");//check if the logged in user has a primary group

gr.addQuery('user_name', userName);

gr.addQuery('u_primary_group', '!=', '');

gr.query();

if (gr.next()){//logged in user is a member of assignment group

g_form.setValue('assignment_group', gr.u_primary_group);

g_form.setValue('assigned_to', g_user.userID);

}

}

}

[SoniaShridhar13]

@Sid_Takali  

And if you want to restrict this to users with a specific primary group, you could change this line:

gr.addQuery('u_primary_group', '!=', '');

to this:

gr.addQuery('u_primary_group',   '<specific group's sys_id>');

Please mark my answer helpful of it helps...