How to populate request and requested item state same when changing Catalog task state?

sruthig · ‎06-18-2020

I want to make Request state to Closed complete when SC Task state changes to closed complete. I want to do the same for all the state like Pending, Work in progress, Closed Complete, Closed Incomplete, Closed Skipped.

Please do the needful!

Regards,

Sruthi

Ct111 · ‎06-18-2020

Hello,

Two ways of doing it .

1. Via workflow

means once sc_task is closed complete add a set value activity on RITM and REQ and change the value of state to closed completed or close incomplete as per your wish

2. Via Script

Check below examples...

https://community.servicenow.com/community?id=community_question&sys_id=8c0571e0dbb414506064eeb5ca96...

https://community.servicenow.com/community?id=community_question&sys_id=65c2c6e2dbdf6300fa192183ca96...

Mark my ANSWER as CORRECT and hELPFUL if it helps