Developer

ServiceNow Discovery creating a new CI even though an existing CI has the same Name

Hi ServiceNow Community,I am facing an issue with ServiceNow Discovery and CI identification/IRE.We already have an existing CI in the CMDB with the same Name as the device being discovered. However, when Discovery runs, instead of updating the exist...

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RITM Client Script works in Classic Form but not in Service Operations Workspace:

Hi everyone,I am experiencing an issue with Requested Item (RITM) forms in Service Operations Workspace (SOW) and would like to understand whether this is expected behaviour or if I am missing a configuration.On our custom RITM form we have two relat...

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Cant find OOTB dashboard showing the KPI details on SLAs

Surprised to see that there is no OOTB dashboard showing the KPI details on SLAs. Am I missing any plugin or ServiceNow doesnt provide it OOTB?

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Resolved! UI Builder - event mapping

Hi All, I'm building a custom workspace. In that workspace I want to implement page navigation between list page and record details page. After clicking on any record its details should be open in record details page. I'm using a list component. have...

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OAuth2 token request returned 401

I created an Application Registry type "Client Credentials" and am getting this error when I try to connect using the client ID and secret from my application:401: {"error_description":"access_denied","error":"server_error"}. Check that the Client ID...

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How to exclude weekends while calculating date in custom form in flow ?

How to exclude weekends while calculating date in custom form in flow ?After Lookup records on Custom Form and For each conditionFor eg 1.DueDate + 5 days Logic as below Duedate relative before 4 days ago and Due date relative after 6days ago Simila...

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Add change type

Hello, In change_request normally we have 3 type of change Normal, Standard, Emergency so4th type of change add is it possible.There is any way to add or for this do customization as well as there is any another approaches to do.Thank you

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Making Field Read Only across all the sections of the Form

I have written a client script to make the field read only on certain conditions, it is making the field read only on the main form but I have the same field added to another section of the form, there it is editable, How to enforce the field as read...

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my instance was created 2 weeks before and it got revoked though it was in use ..ID is dev366755 ...

my instance was created 2 weeks before and it got revoked though it was in use ..ID is dev366755 ...I want to understand why does it get revoked. even now its shows as hiberbating ....as I urgently need one PDI I went ahead and created oneAlso when I...

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Learn Now Assist, Agentic Ai, Ai skills for project ready requirements

I want to learn Now Assist, Agentic Ai, Ai skills for project ready requirements Also want to hands-on experience in all of these.I have search for the courses but as a fresh mind I'm very confused where to start.

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Conditional Scheduled report

Hi Folks,i am trying to create a conditional scheduled report. But in the condition script box i am not able to create a function nor I am able to call a script include . i need to check if a table has records and only then trigger the report. In the...

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Database Performance: Improving Slow OR and JOIN Queries

< Previous Article Next Article >Best Practice for Building Efficient Queries Outbound Integrations Using SOAP / REST: Performance Best Practices Introduction This guide is written by the ServiceNow Technical Support Performance team (All Articles)....

Article
Developer

We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...

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[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

HTTP codes 1xx - Hold up2xx - All good3xx - Redirection4xx - User messed up5xx - Server messed up502/503/504 - Third-party messed up This is Ezra. He was happily building a new app in his PDI when a 502 error appeared on his screen.When he saw the m...

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Update on date in smart assessment GRC.

I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?

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