How to post additional comments/work notes as system not as user for change request

[raj_purohit]

Hi All,

Currently, I am working on one service catalog that was created by the record producer, and on submit, it will create one change request for that catalog. Now, I am adding some default comments to that change request using the script of the record producer so user can see that after change request is created, like below:

current.comments = "example comments";

but it's posting this as a user, not as a system. I want to post these comments as a system.

I have also tried the below solution, but it didn't work.

current.comments.setJournalEntry('comments', 'system');

Please let me know if anyone has any other solutions to this.

[stefantaitano]

Hi @raj_purohit 

Would creating a flow designer that adds a work note / comment on change be created from "system" > user? Worth a shot to try.