How to post comments in knowledge article in service portal using ATF

saha23456 · ‎02-12-2025

i followed below steps till click post comment .

Can anyone help me after click post comment how to add comments and submit using ATF

KurapatiG · ‎02-16-2025

Yes, tried manually, its working fine.

That error is on ATF only means when click component (button Submit) was selected for that its throwing error on screen because whatever comment we are setting using set field value is not taking there on the text area,

View solution in original post

Ankur Bawiskar · ‎02-12-2025

@saha23456

you will have to find that Text area using Set Component Values (Custom UI) step and then again search that Submit button using "Click Component (Custom UI)"

Did you try that after step 11?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

saha23456 · ‎02-12-2025

tried but not working in 12th step not taking the text

Chidanand_VK · ‎02-13-2025

Check if there are any other duplicate Choices for that Set Component Values, If there then try those.

You can also use ATF Page inspector to verify whether that is possible or not using Custom UI steps.

If my answer helped you in any way, please mark it as helpful or correct.

Regards,

Chidanand

KurapatiG · ‎02-16-2025

Hi @Chidanand_VK , sometimes its showing duplicate and tried with all those nothing is working.

For ATF Page Inspector, Its service portal page so its not working for it .
Can you please look on the error I have pasted