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02-12-2025 04:15 AM
How to post comments in knowledge article in service portal using ATF
i followed below steps till click post comment .
Can anyone help me after click post comment how to add comments and submit using ATF
Solved! Go to Solution.
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02-16-2025 11:40 PM
Yes, tried manually, its working fine.
That error is on ATF only means when click component (button Submit) was selected for that its throwing error on screen because whatever comment we are setting using set field value is not taking there on the text area,
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02-16-2025 11:43 PM
Manual flow is working fine
Comment field not taking text via ATF Run --- (set component value)
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02-16-2025 11:58 PM
if it's failing at step17 then I doubt this can be achieved using ATF.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-17-2025 12:08 AM
Is there any alternative ways to achieve it, Have you faced this kind anytime before?
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02-13-2025 11:07 PM
were you able to get the text area after Step 11 when you retrieved the components?
If yes then you should be able to set that in Step 12
which step is failing now? Step 11 or Step 12?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-16-2025 11:27 PM
Hi @Ankur Bawiskar ,
Please find the steps we have written. one step is to click on the component (to Enable text area) , set component (given a text), click component(submit)
Here step is not failing but its unable to set the component value. Please find the screenshot here
so, whatever we are trying to set component value using text area is not entering in the comment box.