How to post comments in knowledge article in service portal using ATF

saha23456
Tera Contributor

How to post comments in knowledge article in service portal using ATF

i followed below steps till click post comment .

saha23456_1-1739362527224.png

 

 

Can anyone help me  after click post comment how to add comments and submit using ATF

saha23456_0-1739362386671.png

 

1 ACCEPTED SOLUTION

Yes, tried manually, its working fine.

That error is on ATF only means when click component (button Submit) was selected for that its throwing error on screen because whatever comment we are setting using set field value is not taking there on the text area,

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12 REPLIES 12

@Ankur Bawiskar 

Manual flow is working fine

Comment field not taking text via ATF Run --- (set component value)

@saha23456 

if it's failing at step17 then I doubt this can be achieved using ATF.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Is there any alternative ways to achieve it, Have you faced this kind anytime before?

@saha23456 

were you able to get the text area after Step 11 when you retrieved the components?

If yes then you should be able to set that in Step 12

which step is failing now? Step 11 or Step 12?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,
Please find the steps we have written. one step is to click on the component (to Enable text area) , set component (given a text), click component(submit)

KurapatiG_0-1739776951616.png
Here step is not failing but its unable to set the component value. Please find the screenshot here 

 

KurapatiG_2-1739777229821.png

so, whatever we are trying to set component value using text area is not entering in the comment box.