How to prevent change tasks creation for standard change record

Lisa Goldman
Kilo Sage

Hello,

We need your guidance or recommendations how to prevent users from creating a standard change task if they don't fill out  "Justification" and Risk and Impact analysis" fields.   Thank you

 

Here is the screenshot of Standard Change, Planning Tab:

LisaGoldman_0-1695659749823.png

 

I was writing script on the Omit new button, but that did not works:

 

LisaGoldman_1-1695659874213.png

 

 

2 ACCEPTED SOLUTIONS

Hye @Lisa Goldman ,

 

Go to List control click on  Omit new button and saved it.

 

 

View solution in original post

jonsan09
Giga Sage
Giga Sage

You'll want to edit the list control for the related list by right licking on one of the column headers and selecting configure. List control should give you the options you are looking for.

2023-09-25 15_28_15-Users _ Carvana - Production and 7 more pages - Profile 1 - Microsoft​ Edge.png2023-09-25 15_28_28-change_request _ List Control _ ServiceNow — Mozilla Firefox.png

View solution in original post

8 REPLIES 8

Hye @Lisa Goldman ,

 

Use UI Policy Related List Actions to Hide change task.

 

Mark it correct if its solved you query .

Hi @Deepak89 

Can you help with just hiding the New button itself instead of the Change Tasks Tab, because users need to complete Implement and Post implementation testing tasks?

LisaGoldman_0-1695671207200.png

 

 

Hye @Lisa Goldman ,

 

Go to List control click on  Omit new button and saved it.

 

 

jonsan09
Giga Sage
Giga Sage

You'll want to edit the list control for the related list by right licking on one of the column headers and selecting configure. List control should give you the options you are looking for.

2023-09-25 15_28_15-Users _ Carvana - Production and 7 more pages - Profile 1 - Microsoft​ Edge.png2023-09-25 15_28_28-change_request _ List Control _ ServiceNow — Mozilla Firefox.png