How to prevent duplicate software entitlements?

[Jiajie Li]

Hello experts, 

I would like to prevent duplicate software entitlements from being created. Not sure how to to best implement this?

Right now users submit a software request via Service Portal. After approved, the request will then create a new entitlement for the Software and assign it to the user. However, we want to implement something so the process will do a check. If user is already assigned an entitlement to the Software then it should prevent a duplicate entitlement. 

[Amarjeet Pal]

Hello  ,

OOTB ServiceNow handles validation by server scripts like business rules and script includes. So you can follow the same approach. I have an automation for allocating the licenses which I am handling it by flow and sub flows so I have added this logic into my flow itself.

As you know flow is similar to business rules , so the best practices according to me is you stick to business rule If you don't have any flow in the picture.

Benefits of existing flow , I will get the sys id of the entitlement record created and I can easily abort the action if anyone tries to create a duplicate of it.

Thanks 
Amarjeet Pal
Advania UK

[Amarjeet Pal]

Hello @Jiajie Li ,

You can also create a report whenever a duplicate record is created. We can monitor it and delete it.

Thanks

Amarjeet Pal

Advania UK