How to preview the emails in Custom Workspace

Mahesh Pydisett
Tera Expert

Hello All,

We have created a new Workspace and a new table for it. We have also added Emails as a related list for the case.

Currently, when we open an email from the Emails related list in the Workspace, it redirects to the sys_email record and displays the email record details, such as the recipients.

However, our requirement is to display the email in its original email format/look and feel, similar to how the email appears when using the Preview option.

Could you please advise how we can achieve this behavior in the Workspace?

Thanks in Advance!!

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