How to reauest change of email address from partner portal to personal email

[IceIronDragon]

Hi All,

I have my ServiceNow account associated to partner portal.

I want to switch it to personal email due to org change.

What is the process to do it.

I do not want to miss out on my existing certifications with loss of the email address

[Hardik2109 · Accepted solution]

Hello @IceIronDragon ,

You need to contact two mails here majorly.

1. Partner portal team "partnernow@servicenow.com" for deleting your account from that.

2. Now learning team "nowlearning@servicenow.com"to change your account details that is changing from company email to personal email. They will give you certain steps to do that.

Post that you can crosscheck your certifications under Personal email by logging on Nowlearning from your personal email.

Also, please check the below link to go step by step:
https://www.servicenow.com/community/training-and-certifications/migrating-your-servicenow-id-from-o...

Mark my ANSWER as CORRECT  and HELPFUL if it helps.

Thanks!

[Joshua Jackson]

Just a heads up that the nowlearning@servicenow.com email is no longer in use. You have to go to the now learning help center now to open a case to have this resolved.

[AndersBGS]

Hi @IceIronDragon ,

Please create a case through NowLearning, they should be able to help you on this matter

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Beat regards

Anders