How to Redirect "Create Request" button on Interaction form in Agent WorkSpace to a Different Catalog other than Service Catalog ?

[manita_anand]

As Agent WorkSpace does not support Domain Separation, any suggestion on how to create Requests from Interactions that are under a different Catalog or accessible in a different domain ?

Currently below code redirects the UI Action to Service Catalog -> All Categories.

g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

I can Re-direct it to a category by using below code, but to a different catalog is not working .

g_service_catalog.openCatalogItem('sc_category','c93a8e9adbda18102effce1c29961909', '-1', params);

Any Suggestion/workaround would be helpful ! 

[Kieran Anson · Accepted solution]

It uses your default portal to get the catalogs to be used. Information can be found here.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/task/assign...

[akhila13]

How to modify the default portal

[PRANITH REDDY1]

How did you manage it to re-direct it to Category? for me it is taking me to Native UI

Thanks in advance.

[PRANITH REDDY1]

@manita.anand