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‎07-31-2020 06:53 AM
As Agent WorkSpace does not support Domain Separation, any suggestion on how to create Requests from Interactions that are under a different Catalog or accessible in a different domain ?
Currently below code redirects the UI Action to Service Catalog -> All Categories.
g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);
I can Re-direct it to a category by using below code, but to a different catalog is not working .
g_service_catalog.openCatalogItem('sc_category','c93a8e9adbda18102effce1c29961909', '-1', params);
Any Suggestion/workaround would be helpful !
Solved! Go to Solution.
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Scripting and Coding
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‎08-01-2020 04:18 PM
It uses your default portal to get the catalogs to be used. Information can be found here.
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‎10-26-2024 12:44 AM
@manita_anand please let us know how did you manage to re-direct it to category?
I am also having the same requirement.