Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to Redirect "Create Request" button on Interaction form in Agent WorkSpace to a Different Catalog other than Service Catalog ?

manita_anand
Giga Expert

As Agent WorkSpace does not support Domain Separation, any suggestion on how to create Requests from Interactions that are under a different Catalog or accessible in a different domain ?

Currently below code redirects the UI Action to Service Catalog -> All Categories.

g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

I can Re-direct it to a category by using below code, but to a different catalog is not working .

g_service_catalog.openCatalogItem('sc_category','c93a8e9adbda18102effce1c29961909', '-1', params);

 

Any Suggestion/workaround would be helpful ! 

1 ACCEPTED SOLUTION

Kieran Anson
Kilo Patron

It uses your default portal to get the catalogs to be used. Information can be found here.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/task/assign...

View solution in original post

5 REPLIES 5

Akash_Yadav
Tera Contributor

@manita_anand please let us know how did you manage to re-direct it to category?
I am also having the same requirement.