How to Redirect "Create Request" button on Interaction form in Agent WorkSpace to a Different Catalog other than Service Catalog ?

manita_anand
Giga Expert

As Agent WorkSpace does not support Domain Separation, any suggestion on how to create Requests from Interactions that are under a different Catalog or accessible in a different domain ?

Currently below code redirects the UI Action to Service Catalog -> All Categories.

g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

I can Re-direct it to a category by using below code, but to a different catalog is not working .

g_service_catalog.openCatalogItem('sc_category','c93a8e9adbda18102effce1c29961909', '-1', params);

 

Any Suggestion/workaround would be helpful ! 

1 ACCEPTED SOLUTION

Kieran Anson
Kilo Patron

It uses your default portal to get the catalogs to be used. Information can be found here.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/task/assign...

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5 REPLIES 5

Akash_Yadav
Tera Contributor

@manita_anand please let us know how did you manage to re-direct it to category?
I am also having the same requirement.