How to redirect to EC kb_view_article page if the KB number is entered in the AI search search box

[tidert_24]

Hello Devs,

We are currently using AI search in our Employee center. Apparently, if I explicitly enter the kb article number that I want to see, it redirects to the platform view instead of the employee center kb_article view.

I think this involves the AI Search Results Action Configuration but I can't pinpoint what action name and configuration to do.

Here is a screenshot of where it redirects: 

Here is the screenshot of the intended page:

I appreciate any help that will do. 

Thank you so much in advance.

[dgarad]

Hi @tidert_24 

 Refer to the below link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300

[tidert_24]

Thank you @dgarad.

I already implemented this and it is completely working if words are inputted, but what's weird about AI search is when you enter an exact kb article number, it gets automatically redirected to the actual record as provided in the screenshot above.

[Community Alums]

Hi @tidert_24 ,

Found Any Solution or workaround?

[tidert_24]

Hello @Community Alums 

Thank you for asking, Yes, I was able to resolve this issue based on this support article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300.

To summarize the things I did, 

I went to the AI Search Results Action Configuration <sp_ai_search_results_action_config> table and changed the action name to ec_navigation and set the portal page where you want to see it.