How to reduce the size of popup?

[reeba1]

When copying request title to description I get a popup which covers the whole page. I need to reduce the size of the popup like a message box. How can we reduce the size of this popup?

Please help

[michaelskae]

Hi Reeba,

This is a known problem in Jakarta and above - the updated HTML Editor (TinyMCE) loads the form modal with the wrong size (PRB1164142).

As the application is generating the form when you paste into the text editor, I'm not sure if it will be easy to fix it from the client side.

Using the text editor in different forms (email client, new KnowledgeBase article) the ID of the DIV that is being created varies - it is of format "mceu_xx" where xx is a number.

Inspecting the CSS in the browser dev tools, the height of the modal is being set on the element, but is being overridden with "height=auto!important" on the TinyMCE stylesheet.

The issue is purely cosmetic though; once the user selects Remove or Keep, the form closes and the user can continue.

Mike

[reeba1]

Hello Michael,

Will this known problem be resolved in Jakarta patch 5? will the size of popup be reduced or will the popup be removed?

Regards,

Reeba

[PriyaRanji]

Hi Reeba,

Good Day

Can you please check the below link for your reference :

Pop-up window resize

Thanks,

Priyanka R

[reeba1]

Hi Priyanka,

This link talks about popup which comes when we hover over a reference field. My question is different, when i copy the request title to description, i get a popup, u can check the screenshot. The screenshot covers the whole page, Michael said that this is a known problem in jakarta. So I wanted to know whether this problem will be resolved in Jakarta Patch 5? and how it   will be resolved...will the popup size be reduced or popup be removed completely in Jakarta patch 5?   michaelskae christianmehring can you help me with this?