How to reinstall the Plugin

[SNOW46]

Hi All,

I have installed the Change Management - CAB Workbench plugin in MSP Instance. But it was not showing in some of the domains configured under Change Module. Then I went to that plugin and clicked on uninstall.

Again i dont see any install option. Can anyone suggest me how to see the uninstall plugin again on the form. And make that plugin active in the native view.

[Brian Lancaster]

I see an upgrade button on your screenshot.  what happens when you click on that?  Also what version of ServiceNow are you on.

[SNOW46]

Hi Brian,

Even if I click on Upgrade link also it is not appearing on the modules.

Though I clicked on Uninstall I cant also not able to see any plugin files associated with that. Can you please let me know how to roll back this?

[Brian Lancaster]

You may want to open a HI incident.  This is newer functionality and it let me active the plug-in.  Also you can check the change application menu and just see if menus are inactive.

[SNOW46]

So you mean it lets you activate the plugin when you click on Actvate/upgrade. I can see that the Plugin is showing as Active. But the menu is not visible in the change application.

[Brian Lancaster]

If the plugin is showing as active it may just not be showing the menu option for some reason.