Resolved! how to calculate fulfilment time of a request
need to extract a report that how many days it takes to fulfill a request.can anyone help on this.
need to extract a report that how many days it takes to fulfill a request.can anyone help on this.
Hi All ,I have requirement where a schedule job is triggering when ever an article will expire in 20 days and we are sneding the lost of artiacles in the email .Now i am trying a script to add the kb owner and kb manager to cc .if there are 6 artic...
Hi eveyone,I cloned 'Form' widget to modify it. How can I remove 'Indicates required message' and the Table label when a form is opened in portal to enter the data? Please see the highlights in the image.Thank you for the help.
HiI created a transform map to add users to a group but for some reason the transform is creating the users too.What am I doing wrong?Please see the attachments. Thank you
suppose assume my user account has Itil/ non-admin role if I add report_admin role to it , will it create a conflict ? as one is admin role and another is read only role
Hi! In our instances there are some catalogs which have links in them. These links are redirecting the Users to Excel files. How can I identify how many Catalog items in the system have such links. I wanted to run a report to view this but cannot de...
Hello,I have created breakdowns for automated indicators and enabled trend line in the analytics hub. So, I wanted to know whether we can create breakdown for trend line similar to breakdowns created for indicators. I have attached screenshot below. ...
I have a choice field called HITRUST , written a BR when its changes to any value i need to populate previous valued i the automated comments in that same table.But here I am facing a challenge when i use before update BR with out currnnt.update(...
Please could someone help as to how to script a call to a UI Action from a Client Script, so instead of the user pressing the Form Action button, the UI Action will automatically be triggered from a Client Script.Thanks in advance!
I tried below 1) Create manual factorsHad added Group Factor : Hello universeHad added Manaul factor: Hello worldHad published both but not showing in Inherent assement tab How to fix this to show manual and group facgtors in Risk assessment flow a...
Hi All, I need to trigger a notification on below conditions: There are 2 text fields on a custom table.Also, there is a choice field as 'Classification' which is having 3 choices for example, choice1, choice2, choice3. Also, we have 3 different assi...
Hello everyone, I have created a relationship (System Definition > Relationship) to show any attachments uploaded from sc_task to also show at the RITM. This is working great, however when performing these steps at the sc_task page, duplicates are c...
Good day, everyone. Earlier this week, when I was testing my app, I discovered that the system would display random, un-used columns when I impersonate another user and access a simple list via an event handler in a data visualisation: (Truth be tol...
Hi everyone. Gist: Looking for help w/ a UI Action (form link preferably) on the User [sys_user] table. I am struggling to understand all of the possible ways of doing this and the way I tried is not working as expected. The basic idea is to automate...
