How to remove breadcrumb from Dashboard
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01-31-2018 08:28 AM
Hi all,
We upgraded from Helsinki to Kingston. I converted our ITIL Homepage to a Dashboard. On the Homepage I am pulling in various "list" Type gauges to Dashboard widgets (see screen shot). This gives IT analysts a quick view of their work queues for Incidents, Changes, & Catalog Tasks.
Looks like Kingston is pulling in the list breadcrumb filter to the Dashboard widgets (see screen shot). This wasn't the case for gauges used on Homepages & Dashboards in Helsinki and prior versions. Is there any way to remove the breadcrumb trail from the Dashboard widget? Seems like there should be a setting on the gauge, but can't find any way to set it. Perhaps an attribute on the gauge? Or is it something deeper or some global system property that, if tweaked, would force removal of the breadcrumb from the List View as well, which I don't want to do.
Some IT Staff are members of multiple groups, so using the "Assignment group <is(dynamic) One of My Groups" filter pulls all those groups into the widget breadcrumb, and worse, it pulls in all of the Parent groups as well, which really crowds the widget and Dashboard page.
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Scripting and Coding
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05-22-2018 11:48 AM
The term that it's not supported is a bit wrong.
The recommendation is to utilize Reports instead of gauges.
Currently, all the gauge PRB's are slated for London for fixes.
We will help support you in this, however, the answer will generally be that reports are going to be updated more frequently.

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05-22-2018 11:57 AM
You guys should update the KBA because Tony was quoting it.
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05-22-2018 12:36 PM
I have received answer from HI portal that gauges are not supported since Fuji.
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05-23-2018 11:30 AM
I see that I slightly misquoted the KB. While gauges in general may still be supported, gauges of type "list" are no longer supported. In fact, "list" is no longer in the choices list for the type field on the sys_gauge table.

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05-22-2018 10:54 AM
You will also notice that if you have something less than Kingston Patch 5 and My Open Work and My Groups work on the page that they show the same paging count even when they have different row counts. Also sorting one can cause the other to sort. Using List Reports does not appear to have this issue.