How to Remove search resources from Agent Assist in Agent Workspace?

Kumar61
Kilo Explorer

Hi,

 

I am trying to remove search context from Agent assist and keep only 2 search resources and i followed the servicenow doc but still am not able to figure it out. Can anyone guide me.

Want to keep only marked one remaining all need to be removed.

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1 ACCEPTED SOLUTION

Nootan
ServiceNow Employee
ServiceNow Employee

Hi,

1. Navigate to Table Configuration from menu.

2. Find the record where (Name is TableName on which table you want to remove Search Resource Config , Title is Agent Assist).

3. Open search context specified from that record.

4. Deactivate the resource configuration that are not need from the additional resource configuration tab.

 

Thanks.

View solution in original post

1 REPLY 1

Nootan
ServiceNow Employee
ServiceNow Employee

Hi,

1. Navigate to Table Configuration from menu.

2. Find the record where (Name is TableName on which table you want to remove Search Resource Config , Title is Agent Assist).

3. Open search context specified from that record.

4. Deactivate the resource configuration that are not need from the additional resource configuration tab.

 

Thanks.