How to remove spa=1 from the URL in service portal ?

[Varshini]

Hi,

Unable to reload catalog URL page spa=1 is stopping to reload/refresh the page.

URL is appened with spa=1 all the time when the category is clicked on the left side. Also verified SC Category widget is not customatized using OOB widgets.

Can somebody help me to fix this ?

Need to remove spa=1 from URL each time when category is clicked.

id=sc_category&sys_id=e15706fc0a0a0aa7007fc21e1ab70c2f&catalog_id=-1&spa=1

[shanedavis]

Did anyone figure this out?  We're having the same issue after upgrading from Paris to Rome Patch 1 in DEV.

[NJensen]

Hey Shane,

Do you have a custom widget that you use in place of SC Categories Page?  We have one we slightly customized and to fix this issue, I just copied the Client Script from the OOTB SC Categories Page, pasted that into our custom Widget and the links started working again.  I'm sure you can dig into which parts of the script need updating, but I found no issues copying/pasting the whole thing.  Side note I did also notice I had to update the html a small amount to get the category titles to update on the page when clicked.

[shanedavis]

NJensen,

     I just now received this link from ServiceNow Support as the proposed solution.  

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=2dc28d1fdbce7410aa66a9fb13961980

Thank you,

Shane

[chuckn]

Thank you!!

[varshini1]

I also copied all the code present in widget from previous release and it started working .

Hope ServiceNow will fix this issue in further patches